Kanban Service Delivery Principles
[kahn-bahn sur-vis dih-liv-uh-ree prin-suh-puh l]
Definition of Kanban Service Delivery Principles
The Kanban Method describes 3 principles integral to promoting evolutionary change and improving the manner in which services to customers are delivered.
- Focus on the customer.
- A Kanban System is there to serve a purpose for the customer.
- Manage the work not the individuals.
- A Kanban System supports and promotes those working with that system to collaborate as needed to serve the service’s purpose.
- Evolve and improve policies to promote greater customer satisfaction and business health.
- A Kanban System supports and promotes an environment where the rules and guidelines are clearly conveyed and can be understood by those interacting with that system.
Cite This Term
"Kanban Service Delivery Principles." ScrumDictionary.com. AccessedJan 22, 2021.https://scrumdictionary.com/term/kanban-service-delivery-principles/.